Refund policy

Return and Refund Policy

At Trivzo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and transparent return and refund process to ensure a smooth shopping experience.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The return request must be made within [ 7 Days ] of receiving the order.
The item must be unused, unworn, and in its original condition.
The item must be returned with all original packaging, tags, and accessories.
Proof of purchase (order confirmation or receipt) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must initiate a return request within [ 7 Days ] of receiving the product.

To request a return, please contact us at:

Email: heytrivzo@gmail.com

Please include:

Your order number
The reason for the return
Photos of the product if it is damaged or defective

Once your request is reviewed, we will provide instructions for the return process.

3. Refund Process

After we receive and inspect the returned item, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow [ 4-5 Business Days ] for the refund to be processed after approval. Depending on your payment provider or bank, it may take additional time for the amount to appear in your account.

4. Exchanges

If you received a defective or damaged item, you may request an exchange for the same product.

To request an exchange, please contact us at heytrivzo@gmail.com within [ 7 Days ] of receiving the item. We will assist you in arranging a replacement if the product is available.

5. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within [ 7 Days ] of delivery.

Please include:

Your order number
Photos of the damaged or incorrect item

Once verified, we will arrange for a replacement or refund at no additional cost to you.

6. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

Items marked as Final Sale
Personalized or custom-made products
Perishable goods
Items that have been used, damaged by the customer, or returned without original packaging

7. Return Shipping Costs

Return shipping costs may vary depending on the reason for the return:

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost.
If the return is due to change of mind or customer preference, the customer may be responsible for return shipping charges.

Shipping fees paid during the original purchase are generally non-refundable, unless the return is due to our error.

8. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us: